FAQ – Evnroll

Evnroll FAQ's

Contact / Purchase / Returns

Q: How do I contact Evnroll in Canada?
A: Telephone (800) 268-7934 - Golf Supply House, which is the authorized Evnroll distributor in Canada. Alternatively, you can email support@evnroll.ca

Q: Where can I buy Evnroll putters?
A: You can order directly from our website, or to find a local stockist please refer to our Store Locator.

Q: What putters do you have available?
A: Refer to our online shop.

Q: Do you sell through any of the major golf stores?
A: Yes. Please check our Store Locator to find your closest stockist.

Q: What can I do if there is nowhere to buy in my area?
A: You can purchase our products in our online store. We are working hard on our distribution. If you would like to recommend a high-end retailer or custom fitter which is close to you, advise them to contact support@evnroll.ca and one of our team will be happy to reach out.

Q: How do I return a putter?
A: If the putter was purchased via this website (Evnroll.ca), please refer to our Returns policy. If the putter was purchased in store, refer to the retailer.

Q: Do you offer an exchange program?
A: Please refer to our Returns policy.

Evnroll Accessories

Q: Is there an Evnroll accessories range?
A: Yes - please check our Online Store, and check back periodically as we add new accessories.

Q: Can I get an Evnroll golf bag?
A: Yes - please check our Online Store.

Q: Are there various styles of grips?
A: Yes, there are four different styles of grips you can chose. These are Standard Oversize, Pistol, Mid-Size Pistol and Gravity.

The Standard Oversize grip weighs 117 grams. This slightly heavier than normal grip gives a subtle counterbalanced feel to help stabilize the hands.

The Standard Oversize lightweight grip weighs 62 grams and is a more traditionally weighted version of our stock grip.

The standard Pistol grip in red and black is a traditional style grip that weighs 68 grams.

The Mid-Size Pistol grip in red and black is a traditional style grip that weighs 95 grams. It is a slightly heavier than normal grip which gives a subtle counterbalanced feel to help stabilize the hands.

The Gravity grip in red or black is moulded in a deep V shape with a steel rod running in the bottom of the V along the entire length of the grip. By positioning the weight directly under and a half-inch away from the shaft, the hands can feel the position of the putter face. At a total weight of 125 grams this grip gives a subtle counterbalanced feel to help stabilize the hands.

Q: Are there various styles of head covers available?
A: Not at present. We hope to offer different styles in the near future. Please check back with us periodically for updates.

Fittings / Specifications / Sweet Face Technology

Q: How can I get my putter fitted to my specifications?
A: Please check our Store Locator to find your closest stockist.

Q: Can you alter the length and weight of my putter after purchase?
A: Please check our Store Locator to find your closest stockist.

Q: What are the benefits of the dots on the putters?
A: Firstly, the dots serve as an eye alignment system. If you look down at your putter and the sight line is between the two dots, then your eyes are directly over the ball. If you look down and the line is too close to the heel, then your eyes are below the ball. Conversely, if the sight line is closer to the toe dot, then your eyes are too far over the ball.

Secondly, they serve to keep the ball higher to the line on breaking putts. We are trying to eliminate putts being missed low of the hole as 90% of them do on breaking putts. For example, for a right-handed golfer taking a right-to-left putt, the center of mass (or center of percussion) of our putter is directly in the middle of the face underneath the sight line. Therefore, if we align the toe dot directly behind the ball, this will bring the center of mass of the putter to the inside of the center of mass of the ball. This makes it much harder to shut the face down and have the putt pulled to the left or low of the hole. As such, these dots will help keep the ball higher to the line more often on breaking putts.

We would recommend playing around with the dots on the putting green and see if they work for you. Some golfers prefer not to use them and this is completely fine. Others love them and would not be able to putt without them. It is all personal preference.

Q: How do the ‘Sweet Face’ grooves work?
A: The grooves are widest in the middle and then taper away from the center while at the same time increasing the contact surface. Because the grooves are very closely spaced, a ball which is hit in the center will travel the same distance as a ball which is hit off-center.

The inward “V” shape of the tapering groove creates a gear effect that redirects the ball down the target line when miss-hit out of the heel or toe. With a standard putter, a miss-hit putt will tend to travel outward from the target line and come up short of the intended target.

As well as this, the contact surface of our face (the actual metal in between the grooves that touch the ball at impact) is small in the middle of the face where the most amount of mass is, and gets progressively wider as you move out toward the heel and toe. This allows a miss hit putt to travel to the same distance as a center-hit putt would.

Q: How can I add weight to my putter?
A: The simplest way to add weight is to switch to a lighter grip. Our stock grip weighs 117g so replacing it with a lighter grip will allow you to feel more weight in the head. Please see grip options in ‘Accessories’ section. The only other way to add weight to your putter would be to apply lead tape.

Specific Putters

Q: What putters do you have available?
A: Please see our Online Store for all of our available putters.

Q: Are your putters available in black?
A: The ER6 and ER9, which are aluminium putters, are available in a black anodized color. The rest of our range will be our standard 303 stainless steel with satin finish. Occasionally we make limited runs in black but these are tour-stock and/or promotional use only. However, we are aware of the potential interest in black and other color options so this is something that we hope to be able to provide in the future.

Q: Do you have center-shafted models?
A: Yes, the ER2 and ER7 come in center-shafted options.

Q: Are you planning on releasing any of your current putters with a slant neck hosel?
A: Yes, the ER9.2 comes with a slant neck hosel.

ER1

Q: What size is the ER1?
A: Each face is 0.875” (2.22 cm) tall. The ER1 is 4.75” from the heel to toe and 1.25” from face to rear.

ER2

Q: What size is the face of the ER1?
A: Each face is 0.875” (2.22 cm) tall. The ER2 is 4.25” from heel to toe and 1.75” from face to rear.

ER3

Q: What size is the face of the ER3?
A: Each face is approximately 0.875” (2.22 cm) tall. The ER3 is 4.25” from heel to toe and 1.80” from face to rear.

ER5

Q: What size is the face of the ER5?
A: Each face is approximately 0.875” (2.22 cm) tall. The ER5 is 3.80” heel to toe and 2.9” from face to rear.

ER5

Q: Is the putter shaft on the ER5 hatchback two bend and one plane or a single bend?
A: Single bend.

ER6

Q: What size is the face of the ER6?
A: Each face is approximately 0.875” (2.22 cm) tall. The ER6 is 4.0” heel to toe and 3.75 from face to rear.

ER7

Q: What size is the face of the ER7?
A: Each face is approximately 0.875” (2.22 cm) tall. The ER7 is 4.0” heel to toe and 3.0” from face to rear.

ER8

Q: What size is the face of the ER8?
A: Each face is approximately 0.875” (2.22 cm) tall. The ER8 is 4.0” heel to toe and 2.6” from face to rear.

ER9

Q: What size is the face of the ER9?
A: Each face is approximately 1” (2.54 cm) tall. The ER9 is 4.125” heel to toe and 3.75” from face to rear.

Q: Is the head removable on the ER9?
A: Yes, but they are sold as a unit.